We close at midday on Wednesday, 24 December 2025 and reopen at 9am on Monday, 5 January 2026.
Read moreHere’s what managers and their HR teams have to say. All of these quotes have come during the course of normal feedback or follow up with clients.
I most enjoyed the fun, relaxed atmosphere. This really helped me feel comfortable enough to get involved and really retain the information!
I found the structure of the course very good and enjoyable. I thought the interaction was brilliant between everyone.
The trainer - Alison - was warm, friendly and really knowledgeable. She made everyone feel included and valued throughout. It was helpful to go into breakout rooms to allow for more detailed discussions with people from different sectors and with different experiences.
It brought to my attention the areas on which I need to focus on with the customer, I liked they way it opened my eyes to this.
Very well put together course, probably the best I have been on.
This course has has given me serious insight into how I do actually communicate with my direct reports. Trying to think like them and actually getting to know them may be the way forward into breaking down barriers.
Really enjoyed the course especially the Organisation Leadership and Strategic Thinking and Decision Making courses, which I have been able to use and contribute within our business already.
Learning valuable tips from the trainers, but also from other attendees with experiences they have encountered.
Both of the ILM courses I attended last week were excellent. I will be going back to the office with glowing recommendations and look forward to my own third course next month.
There was great interaction and team work. The trainer was really engaging throughout. The course was useful and practical.
