Ten minutes with… Austin Wedge
Austin Wedge leads the Impellus Customer Experience Team and is one of the Company’s Mental Health Champions. Find out what he finds most rewarding about his work – and most challenging.
Read moreHere’s what managers and their HR teams have to say. All of these quotes have come during the course of normal feedback or follow up with clients.
Thank you Impellus for teaching me new skills that I can apply everyday. What I found especially useful was the prioritisation grid and understanding how to identify the urgent and important tasks, so that I can maximise the amount of high value tasks I complete each day.
My favourite aspect of the courses was the unique opportunity to get the perspectives on leadership and management from a diverse, enthusiastic and open minded individuals who attend the course. The collaborative mode of learning facilitated by the course leads was great for exploring the content.
Two years ago, I embarked on two long-term qualifications with the Impellus Business School – one in Organisational Leadership and one in Strategic Thinking and Decision Making. Stand supported me to do these alongside my role, seeing how the courses would benefit not just my approach to strategy and leadership, but also how we approach these business-critical skills and how we advise our clients. All of the work we do with clients ladders up to business-critical objectives, and these courses have given me a deeper understanding of theory and best practice that we’re already putting into practice within Stand, and within the counsel we provide to others. Thank you to Impellus for the brilliant courses.
My dread of turning in written assessments has been vanquished thanks to this course. Essays have never really appealed to me, but once again, I showed that I can accomplish anything by working hard and finishing it just in time for the lecture. My grasp of how to handle innovation and change inside an organisation, as well as how to interact with various stakeholders, staff members, etc., has expanded greatly as a result of this training. The information I have learned as a result of this training has been greatly appreciated.
I was slightly skeptical about the online learning side of things, but it worked well, especially with the breakout rooms. Having a wide range of different courses to suit individual needs is also a great idea.
I found the Effective Communication Skills course helpful, it opened my eyes to how even body language can be a form of communication that may come across as negative. It has shown me I need to be more aware of how I come across to others when communicating with them.
The courses that led to my Certificate of Learning have incredibly improved my awareness when I communicate with colleagues. I am now in control of what I want to deliver, and I have the tools to do it effectively.
I found the course extremely useful and loved the psychology behind the different types of communication. I have been able to take this information back to my workplace and use the techniques to improve communication between myself and my team.
Mel really helped provide insight and offered points of difference that can help me in a professional setting. I enjoyed learning more about the ways body language and tone can have an impact. The eye accessing cues were also really interesting.
I liked how the day was broken down in steps, kept me engaged, breaks were appropriate in timing and length. I most enjoyed breaking down processes for analysing problems and their causes (the performance issues diagnosis map) and exploring the more psychological elements of behaviour.
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Austin Wedge leads the Impellus Customer Experience Team and is one of the Company’s Mental Health Champions. Find out what he finds most rewarding about his work – and most challenging.
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