We have trained individuals and teams from more than 8,000 organisations. See more of our clients.

Home / Sales and Customer Management Training / Open Training Courses

Open Courses in Sales and Customer Management

Impellus open courses in Sales and Customer management are one-day courses with limited delegate numbers which are designed to challenge customer-facing individuals and managers to discover how they can improve performance to deliver better results for customers and shareholders alike.

Impellus open sales courses do not include sales training ‘tips’ as these can vary from organisation to organisation and are often considered to be proprietary. Instead the courses focus on defining the thinking, skills and techniques that help professionals to identify areas for performance improvement.

Individual open sales and customer management courses

Limited to just twenty delegates and delivered online on a platform that is easy to use, every Impellus open sales training course provides:

  • Friendly and relaxed training environment
  • Maximum 20 delegates per open training course
  • Full book pack with exercises posted to your chosen address(es) prior to the course
  • A focus on the delegates’ real working environment
  • Real and measurable ways to improve sales and client management performance
  • A chance to meet and engage with delegates from different industries and organisations

Process, Questions, Objections and Value
Four key areas where professionals involved in any part of the client journey can most thoroughly improve performance.

Effective Communication Skills
Essential strategies and skills for handling clients, stakeholders and challenging situations

Finance for non-Financial Professionals
Develop a grounding in financial understanding

Introduction to Project Management
Manage customer and stakeholder expectations to deliver on sales and service commitments

MBTI, Myers Briggs Type Indicator (individual assessment)
Discover your MBTI type and, in consultation, find how it your behavioural preferences can be understood to better connect with different people

Presentation Skills and Techniques
make well-structured and confident presentations that achieve the clear objectives you’ve set

Negotiation Skills and Techniques
Skills and techniques to determine and achieve best value propositions in all commercial situations

Find upcoming courses here.

See what others say about Impellus open sales training courses.

Who are these courses for?

Impellus open sales and customer management courses are ideal for anyone who is professionally involved with setting up or delivering sales results and client satisfaction. Chiefly:

  • Sales Executives and Sales Managers
  • Customer Service professionals
  • Those who make presentations to clients
  • Professionals who visit or manage clients such as;
    • Account Managers
    • Site Technicians
    • Designers
  • All those involved in considering the client journey

Open sales training courses or in-house sales training courses?

Impellus open sales and customer management courses are highly flexible – you can send the right person on the right course at exactly the right time. Many clients use also choose open sales courses to ensure that their sales or customer service teams aren’t all away from their duties at the same time.

Open training also come with the hidden benefit of sharing thoughts and experiences with peers from different areas which can provide excellent external thinking.

However, if you; have a larger team requirement, would like you team to get together and share ideas, or if you’d like us to deliver proprietary sales and customer service skills, you might want to consider delivering your sales training in-house (either physically at your premises or online to a private group).

See here for details of our in-house sales and customer management training courses including some popular in-house only titles.

Do four courses and complete the Certificate of Learning in the Professional Sales Environment

Impellus open sales and customer management courses can be taken individually or put together to deliver a formal training programme, the Impellus Certificate of Learning in the Professional Sales Environment.

Find out how these flexible programmes deliver results here.

The Level 3 Certificate of Learning in the Professional Sales Environment

The Certificate of Learning is made up of four modules – all of which are lively, challenging one-day courses with limited numbers of delegates.

Process, Questions, Objections and Value is the core module with all delegates being able to choose the optional courses that give them the best returns in their roles.

ILM Level 3 fast track

Level 3 Certificate of Learning in the Professional Sales Environment course choices

Open course prices

Each course place is £649 +VAT

The Certificate of Learning, consisting of four days, is £2,596 +VAT

Multiple purchases of training days can be provided at a discount. See here.

Enrolling on Impellus open courses

Find your course and date and book online here.

To enrol call 0800 619 1230 or use our live chat function.

Alternatively send us a message here.