We have trained individuals and teams from more than 8,000 organisations. See more of our clients.

Home / Sales and Customer Management Training

Sales and Customer Management Training

Impellus sales and customer management training courses are specifically designed to deliver the skills and aptitude that provide clear improvements in your results.

Whether you’re providing core skills to an upcoming team or looking to deliver advanced skills to senior sales executives who operate at a corporate level, we can deliver.

Our sales and customer management courses are typically delivered by:

  • In-house courses at your premises
  • Blended online learning solutions

Call us on 0800 619 1230 to find out how we can deliver exactly the right programme and results for you.

Sales and Customer Management Training Courses and Qualifications Overview

(certain courses)

Introductory Sales and Service Courses
(one-day courses)
Customer Service Skills
Finance for non-Financial Professionals
Sales for Non-Sales People
Professional Sales Skills Courses
(one-day courses)
Key Account Management
Negotiation Skills and Techniques

Presentation Skills and Techniques
Process, Questions, Objections and Value
Professional Prospecting Techniques
The Skills of Persuasion and Influence
Bespoke Courses and Qualifications Yes
Tailored to your situations Yes
Open Courses Across the UK Yes
In-House Delivery Yes
Online Courses and Qualifications Yes
Certificate of Learning in the Commercial Environment Yes

Recent Examples of Sales and Customer Service Courses Delivered and Areas Covered

Impellus delivers sales training courses across the UK.

Recent examples of work include:

  • Blended training programme delivered for entire sales team – including sales managers, UK regional sales executives and sales support team for a plastics company based in Liverpool, Manchester and London
  • A prospecting course for the senior sales team of an insurance company based in Birmingham and London
  • Negotiation skills training for project coordinators within an environmental agency based in Edinburgh who deal with the commercial aspects with clients
  • A design agency in London with mission to leverage higher value from its work and be able to demonstrate this convincingly to clients
  • Sales for Non-Sales People to a team of solicitors based in Exeter, Bristol and London
  • Presentation skills for the sales executives of an engineering business based in the West Midlands
  • Customer service skills training for over one hundred customer-facing staff working within a family-owner butchers business operating in Kent, Sussex and South London
  • Telephone sales skills training for c200 specialist personal insurance sales agents on the Hertfordshire / Essex border