Ten minutes with… Austin Wedge
Austin Wedge leads the Impellus Customer Experience Team and is one of the Company’s Mental Health Champions. Find out what he finds most rewarding about his work – and most challenging.
Read morePoor communication in the workplace affects performance and results and is a path to failure. Staff become disaffected, tasks are done incorrectly or not at all and productivity nosedives. The situation can be made even worse if you are dealing with someone who frequently reacts in a negative way.Â
This course will arm you with the strategies and techniques you need to vastly improve the effectiveness of your communications in the workplace. Â
Who is this course for?Â
Managers, team leaders and team members who want to understand how their conscious and subconscious behaviours, actions and communication methods affect and influence others and how to use this knowledge to achieve a positive response from others.Â
You will discover:Â
- A sharper understanding of how people communicate.Â
- How to use the communications cycle to increase your influence.Â
- The benefits of adapting your communication style to suit different people.Â
- How to apply transactional analysis to reduce conflict and confrontation.Â
- How to identify and overcome barriers to effective communication.Â
What will delegates be able to do differently?
- Improve the influence they have over others.
- Use perspectives to deal with difficult people.
- Confidently and empathetically deal with difficult people and situations.
- Understand different communication styles and learn to adapt their own as necessary.
- Reduce conflict and confrontation.
- Use all forms of communication to consistently deliver their message in the right manner.
- Encourage the same behaviours from their people.
- Taking responsibility and implementing communication strategies over the longer term.
Download the full course schedule here.
Joining this management course
Joining this course is easy: just call us on 0800 619 1230 now or complete the form above.
Book Now| Course | Location | Venue | Date | Availability | On Tour | Trainer | Price | No. Days | Level | Booking Options | More | |
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| Course | Location | Venue | Date | Availability | On Tour | Trainer | Price | No. Days | Level | Booking Options | More |
There are 3 options for certification available with this course
Effective Communication Skills can be completed as a standalone course, or as part of the following awards and certificate programs.
Learn more about the Certificate of Learning and ILM Awards
Option 1
Option 2
The Level 3 Certificate of Learning in Leadership and Management
A formal learning programme made up of four one-day courses which you can choose and take to suit the requirements of each individual.
Option 3
The Level 3 Certificate of Learning in the Professional Sales Environment
The Certificate of Learning is made up of four modules – all of which are lively, challenging one-day courses with limited numbers of delegates.
Process, Questions, Objections and Value is the core module with all delegates being able to choose the optional courses that give them the best returns in their roles.
Book multiple places across many courses
Buy multiple training days on account at discounted prices
Call us on 0800 619 1230 to find out more
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What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
Our Customers
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
Case study
Joe Horne: ILM Success Story
The demands of a fast-paced organisation and highly responsible role meant that Joe Horne was looking to develop his leadership skills in practical ways that would be of immediate benefit in the workplace. Studying for an ILM Award with Impellus ticked all the boxes.
Continue readingCustomer testimonial
I was slightly skeptical about the online learning side of things, but it worked well, especially with the breakout rooms. Having a wide range of different courses to suit individual needs is also a great idea.
I found the Effective Communication Skills course helpful, it opened my eyes to how even body language can be a form of communication that may come across as negative. It has shown me I need to be more aware of how I come across to others when communicating with them.
The courses that led to my Certificate of Learning have incredibly improved my awareness when I communicate with colleagues. I am now in control of what I want to deliver, and I have the tools to do it effectively.
I found the course extremely useful and loved the psychology behind the different types of communication. I have been able to take this information back to my workplace and use the techniques to improve communication between myself and my team.
Mel really helped provide insight and offered points of difference that can help me in a professional setting. I enjoyed learning more about the ways body language and tone can have an impact. The eye accessing cues were also really interesting.
Consistency and flexibility
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Contemporary expertise
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
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The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
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Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
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