• Vision 2020 Matched Funding Initiative closes 27th September

    Find out more. Call 0800 619 1230 or contact us to secure your funding now

    17 Days
    7 Hours
    55 Minutes
    5 Seconds

    Effective Communication Skills

    Poor communication in the workplace is rarely A problem, it’s nearly always THE problem. Our communication skills training gives managers essential strategies and skills to successfully deal with their teams, situations and difficult conversations.

    Cost per delegate

    £649 + VAT
    Full and part-funding options available

    Duration

    1 Day

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    Effective Communication Skills
    Reserve your Place

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    What happens next?

    We’ll process your reservation and call you as soon as possible (the same day or next working day, if you submitted the form out of business hours) to finalise your requirements and confirm payment details. Please note that your booking is not confirmed until we speak to you.

    Description
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    Who is it for?

    This communication skills training is for managers and team leaders at all levels who want to examine how their every action and communication (or even lack of them) can have an effect on the behaviours and beliefs of their team. It can be particularly useful for those who are dealing with difficult people or have a tendency to react negatively to certain situations.

    What does it cover?

    The course examines the communications cycle: how people communicate – both consciously and subconsciously – and how in turn this allows others to communicate and behave. The material allows delegates to comfortably examine communications strategies and techniques for ensuring that they generate the behaviours they want from others.

    What will delegates be able to do differently?

    • Improve the influence they have over others
    • Use perspectives to deal with difficult people
    • Confidently and empathetically deal with difficult people and situations
    • Understand different communication styles and learn to adapt their own as necessary
    • Reduce conflict and confrontation
    • Use all forms of communication to consistently deliver their message in the right manner
    • Encourage the same behaviours from their people
    • Taking responsibility and implementing communication strategies over the longer term

    Course participants discussing ego states on ILM Level 3 Effective Communication Skills course

    Communication skills training overview

    • Increasing acuity – our conscious awareness of how people communicate
    • The communications cycle and how every action (or inaction) has a consequence
    • Identifying communications barriers as well as ways to overcome them
    • Understanding self-belief, confidence and the conscious and subconscious mind
    • Building rapport by understanding how to adapt to different styles of people
    • Highly effective questioning and listening techniques
    • Transactional Analysis to reduce conflict and improve behaviours

    Joining this management course

    Joining this course is easy: just call us on 0800 619 1230 now or complete the form above.

    Please note that any funding that’s available for this training course can be organised easily over the phone and we’ll always check an online order for funding eligibility before processing.

    All our venues provide excellent refreshments, a high quality hot and cold restaurant buffet lunch and a comfortable learning environment.

    All venues except London have free parking and all are close to major routes so they’re easy to get to.

    Locations and Dates
    ILM Award

    ILM Level 3 Award

    This course can optionally be taken as the core module that can lead to an ILM Level 3 Award in Leadership and Management. Call 0800 619 1230 for more information.

    Level 3 is for all managers and leaders who are (or aspire to be) managing people or teams. Delegates typically have diverse experience from first-time team supervisors to much more experienced managers who have no formal training or qualification.

    ILM level 3

    Level 3 modules may be either open courses or in-house courses.
    Packages

    Multi-Day Packages and Enterprise Development Programmes

    Choosing the right package gives you access to improved pricing as well as the facilities that ensure you deliver a programme which positively nails the operational and financial goals you set.

    Days are added to your online account and then drawn down as used. They never otherwise expire (subject to normal usage).

    The Enterprise Development Programmes provide many tailoring options to further accelerate performance. Prices below exclude VAT.

      Package Discount Effective Price per day / Price after funding Business Centre access Account management Launch support PR options Improved cancellation terms Spread payment options In house options Charter open course dates Academy Qualification support Daily management service Price / Price after funding
    5 Days
    Buy 4 delegate days*
    and get 1 free
    20% £519.20 / £259.60** Yes Remote Tel/Email £2,596.00 / £1,298.00**
    20 Days
    Buy 15 delegate days*
    and get 5 free
    25% £486.75 / £243.38** Yes Remote Yes (one extra day charged) Tel/Email £9,735.00 / £4,867.50**
    50 Days
    Buy 35 delegate days*
    and get 15 free
    30% £454.30 / £227.15** Yes Remote 15% Yes Tel/Email £22,715.00 / £11,357.50**
    Enterprise Development Programme 100
    Buy 65 delegate days*
    and get 35 free
    35% £421.85 / £210.93** Branded Remote & on site Yes Yes Optional (charge of 3 days pa) 15% discount Yes Yes. £2,695 +VAT Tel / Email / 1 x site visit if required £42,185.00 / £21,092.50**
    Enterprise Development Programme 200
    Buy 120 delegate days*
    and get 80 free
    40% £389.40 / £194.70** Branded Remote & on site Yes Yes Optional (charge of 3 days pa) Convert days (min 12) or 15% discount Yes Yes Tel / Email / 2 x site visits if required Yes £77,880.00 / £38,940.00**
    Enterprise Development Programme 500
    Buy 275 delegate days*
    and get 225 free
    45% £367.77 / £183.88** Branded Remote & on site Yes Yes Optional (charge of 3 days pa) Convert days (min 12) or 15% discount Yes Yes Tel / Email / 5 x site visits if required Yes £178,475.00 / £118,475.00**

    * One delegate day is one day’s training on any course or part thereof for one delegate, or one ILM Level 2 Pack per delegate.
    Two delegate days could be one person on a two-day training course or two separate one-day courses, two people taking a one-day course either together or separately, or one ILM Level 3 or 5 Pack per delegate.

    ** Contribution required at 50% under Vision 2020 initiative. Total of £60k matched funding available to UK employers delivering leadership and management training using approved open training courses – please call for terms. Available till June 2020.

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    The content was easy to follow and was explained clearly by the excellent trainer. I have gained more from this course than any other - I found the whole day useful and enjoyable.

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    Want to find out more?

    Call 0800 619 1230 to discuss your requirements, or request a callback below

    Available during office hours only, Monday to Friday 9am to 5pm GMT. We’ll call you as soon as we can.

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