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David James

Leadership, Management and Commercial Skills Trainer

David has extensive experience in sales, hospitality, customer service and entertainment. Having held senior management positions in various large hospitality organisations he has led teams and been responsible for creating, setting, and delivering on sales strategies. His skill set includes account management, business development and solution selling.

As well as having a strong background in hospitality sales David received the best possible customer service and presenting training when working for Disney Cruise Line and brings this experience to his courses.

He also spent two years teaching English in Italy where, on behalf of the local Town Hall, he wrote and delivered a “Tourism English Course” for local business owners.

David is a passionate trainer whose key areas of knowledge are leadership, management, communication, sales and presenting.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 8,000 businesses, public-sector organisations and non-profits. See some of them.

Refuge
Case study

Refuge

Refuge is a national domestic violence charity employing just under 200 people in its London headquarters as well as across the UK

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Customer testimonial

Great to see a basis in research/theory, and then a very clear way of applying that to everyday work situations. The mix of presentation, interaction, small groups, and individual tasks was helpful to process information in different ways.

B.B , Edward Elgar Publishing Ltd

The range of subjects and topics covered by the Impellus courses gave me the opportunity to consider new strategies to use and develop within my management role.

Having the opportunity to discuss each topic with other individuals from a range of industries and backgrounds helped to provide further context and allowed me to consider alternative

ways to approach and deal with both people and situations.

Thank you Impellus for the  positive experience.

 

Una Stewart , James A Cuthbertson Ltd

I thought the course was delivered very well with great concise content. Our tutor Ken, ensured the entire day was made enjoyable, I found the leadership styles aspect most enjoyable to learn about, however the course as a whole I thought I was brilliant.

H.B , Delron Services Ltd

The content of the course was very helpful and I will definitely be doing some of the exercises with my team at the next opportunity. I enjoyed interacting with the group and sharing experiences and knowledge.

A.B , Hair Tools Ltd

My favourite part of the course was the very engaging trainers.

Kyle Loughrin , AES Global Ltd

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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