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David James

Leadership, Management and Commercial Skills Trainer

David has extensive experience in sales, hospitality, customer service and entertainment. Having held senior management positions in various large hospitality organisations he has led teams and been responsible for creating, setting, and delivering on sales strategies. His skill set includes account management, business development and solution selling.

As well as having a strong background in hospitality sales David received the best possible customer service and presenting training when working for Disney Cruise Line and brings this experience to his courses.

He also spent two years teaching English in Italy where, on behalf of the local Town Hall, he wrote and delivered a “Tourism English Course” for local business owners.

David is a passionate trainer whose key areas of knowledge are leadership, management, communication, sales and presenting.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 8,000 businesses, public-sector organisations and non-profits. See some of them.

Brittany Ferries
Case study

Brittany Ferries

Brittany Ferries is the leading maritime carrier for both passenger and commercial traffic on the western and central regions of the English Channel.

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Customer testimonial

Great course, perfectly timed for transitioning into management and providing me with every inch of insight to help better manage the team every day.

Jason Moss , Mediaworks UK

There was a good flow to the day and David (Ross) was good at encouraging conversations, which is difficult in an online environment. I found the leadership style questionnaire useful - it confirmed my thinking on where I need to focus my efforts and gave me a framework to do that.

L.P , IEMA

The structure was good in the way that the content is broken into small, easy to digest segments. There is enough time to think each topic through without having to jump straight into the next section. The chance to reflect on my own leadership style was eye-opening. Even though some of this should have been obvious to me, it was easier to recognise in this format.

Y.S , Ceetak Limited

Trainers were very knowledgeable and facilitated the courses in a fun and enjoyable way.

Following the courses, the team got together, competed presentations showing what we learnt, how this will effect our roles moving forward and also how this effects the long term plans of the business. We also discussed our own communication styles and how we could better improve the communication as a team and across the business.

The Management Team , System Six Kitchens

With this certificate we can now create a work environment where we are bosses first, friends second, and probably entertainers third. Thank you, Impellus, for this wonderful opportunity!

B.E, D.S, J.E, L.M , The Kings Theatre Trust Ltd

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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Thought leadership

Impellus Google review winner August 2022Announcements

Impellus Google review winner August 2022

A big congratulations to Lucy Hogg who is the winner of July's Impellus Google review draw

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