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Impellus ILM Assessment Team services
The ILM-accredited Assessment Team at Impellus is here to support you throughout your studies. Below you will find a wide range of information including FAQs, our terms and conditions, links to useful resources and contact details.
Frequently asked questions
Browse our frequently asked questions to find out all you need to know about timescales, assignment writing, referencing sources, using objective evidence and many other key topics such as plagiarism and submissions.
Registration and timescales
For two-year candidates who started the ILM Award before January 2025: You must attend all courses and submit all assignments for marking by the end of your 24-month registration period.
For one-year candidates who started the ILM Award after January 2025: You must attend all courses and submit all assignments for marking by the end of your 12-month registration period.
Marking takes 20 working days, so it is essential to factor in time within the registration period for marking. The first submission should be made no later than 40 days before the registration period is due to end.
You have two submission chances as long as you are within your registration period. Both first and second submissions must be made within your 12- or 24-month registration period. Once your registration period has ended, you cannot make any more submissions. Please note, extensions to your registration are not available.
Book yourself onto our ILM Induction session. This session is run by the Assessment Team, and you will learn about the ILM Award, how to make a start, and key strategies for success. It is delivered via Zoom and currently runs once a month. Places are limited, so it’s advisable to book your spot as soon as possible by clicking here.
Assignment writing
Each assignment has a set of questions that you need to answer. Use the ‘How to pass notes’ available in the Impellus Business Centre/Learning Hub to ensure you include all necessary information and structure your answers effectively. If you’re unsure how to proceed, contact us at assessors@impellus.com.
- Review the ‘How to Pass Notes’ before starting. These are available in the Impellus Business Centre/Learning Hub.
- Answer all assignment questions in order, ensuring you cover all required elements.
- Write your drafts in a Word document and keep backup copies.
Understanding the verb in each question is crucial. For example:
- ‘Describe’ requires explaining what something looks like.
- ‘Explain’ requires discussing how and why.
Refer to the Verb Guide in the Impellus Business Centre for more details.
Begin drafting assignments shortly after attending each course to ensure the material is fresh in your memory. This approach allows you to complete assignments systematically. Learner timelines are available as guides.
12-month programmes: Supported through assignment writing workshops before submission.
24-month programmes: Supported with two rounds of feedback on each assignment before submission (15 working days is required for feedback).
Both programmes are also supported with:
- Feedback after a referred first submission is provided within the applicable registration period (15 working days is required for feedback).
- Video calls: Book a call with an assessor through the Impellus Business Centre/Learning Hub.
- Email: Contact assessors@impellus.com for assistance.
You may exceed the recommended word count by up to 20%. If you exceed this, you will need to review and shorten your assignment.
If your word count is significantly below the recommended amount, it’s unlikely you’ve included enough detail to pass and will need to review and add more detail to your answers.
Recommended word counts for each assignment can be found in the ‘How to pass notes’ in the Impellus Business Centre/Learning Hub.
Objective evidence is information that is not your own thoughts, beliefs, personal feelings, interpretations or views. It is needed in some assignments to support your judgments and includes:
- Feedback from team members.
- Questionnaires about your management style.
- KPI trackers.
- Appraisal documents.
- Meeting minutes.
We can provide template surveys and questionnaires to help you gain feedback.
All resources, including assignment questions, are under the ‘ILM Qualification’ tab in the Impellus Business Centre or ‘ILM Assignments’ tab in the Learning Hub. If you can’t find what you need, contact the Assessment Team.
Referencing source material
- Acknowledge sources within the text for direct or indirect quotes using Harvard referencing.
- Include a bibliography with all sources used at the end of your assignment.
- Referencing guides are available in the Impellus Business Centre/Learning Hub.
Plagiarism and AI
Plagiarism is presenting someone else’s work or ideas as your own without proper attribution.
AI refers to tools like ChatGPT used for generating answers or information. While these can assist with research, your assignments must be written in your own words.
- Use quotation marks for direct quotes and cite the source within your answer and in your bibliography.
- Avoid over-reliance on tools like Grammarly or AI paraphrasing tools to modify your work, such as improving the flow or grammar.
- Write your assignments completely in your own words. Focus on your own original ideas, workplace examples, and critical thinking in your assignments.
We use software to detect plagiarism and AI usage. If plagiarism or AI is detected, you will be required to rewrite the flagged sections in your own words. Repeated incidents will be reported to City & Guilds and may result in disqualification.
Submission process
Submit all assignments together via the Impellus Business Centre or Learning Hub. Ensure all answers are complete and include any attachments.
Submit at least two months before your registration period ends to allow time for amendments if referred before you make your second and final submission.
Please note that we are unable to provide any extensions if you unable to complete and submit all assignments on time for first and second submissions.
Marking takes 20 working days.
You will receive your results via email (pass or referral). All answers must pass for the ILM Award.
A referral means that an answer has not met the pass criteria and needs more work. You must pass all questions on all assignments to pass the ILM Award overall.
We mark all assignments in a single submission together, not one by one. Once you have completed all your assignments, you will be able to submit them for marking.
You can make necessary amendments and submit a second and final time if your registration period has not expired. Feedback on referred answers takes 15 working days.
Procedures, terms and conditions
Please take a few minutes to familiarise yourself with our procedures, terms and conditions. You will find a useful glossary and important information about what’s included in your ILM package, feedback and how long you have to complete your studies.
ILM programme: Study leading to an ILM Award at Level 3 or Level 5. The programme includes attending a set number of courses and completing related assignments.
ILM package: The training, materials, support, guidance, assignment feedback and accredited marking services provided by Impellus.
Assignment: A piece of written work based on an individual course taken as part of an ILM programme.
Assessment: The work carried out by the ILM-Accredited Impellus Assessment Team when providing feedback on assignments and when marking them after submission.
Submission: The act of submitting all assignments for marking.
Referral: Indicates that assignments have not met the required standard to pass.
Second submission: This is a second and final chance to submit your assignments for marking.
Feedback: Guidance provided by the ILM-Accredited Impellus Assessment Team on assignments before submission and after referral.
The registration period and programme of study are for 12 or 24 consecutive months, depending on the route of study type and must be completed within this time, allowing enough time for first and second submissions and enough time for marking. Learners are advised to allocate time proactively to ensure timely completion. Please note that extensions to the registration period are not available.
The ILM pack includes:
- An ILM Induction delivered via Zoom by the Impellus Assessment Team.
- 12 months of ILM membership.
- Access to the Impellus Business Centre/Learning Hub including course-related materials.
- Ongoing advice and support from the Impellus Assessment Team during the registration period.
- Guidance from the Impellus Assessment Team to help candidates prepare assignments effectively.
- Professional marking of assignments following submission.
- Feedback and support following a referral to help you pass on a second submission within the 12-month or 24-month registration period.
Feedback provision varies by programme duration:
- 12-month programmes: Candidates are supported through targeted assignment writing workshops before submission to ensure they are equipped to meet assignment requirements.
- 24-month programmes: Candidates are supported with feedback on each of their assignments before submission.
Candidates who receive a referral after their first submission can request further feedback before their second and final submission if they are within their registration period and if there are at least 15 working days for the Assessment Team to provide feedback. This applies equally to both 12-month or 24-month programmes.
- ILM candidates on the 24-month programme must request feedback on assignments at least 60 days before their registration period is due to end. Feedback cannot be provided outside of these timescales. Submissions for marking must be made at least 40 days before their registration period is due to end.
- ILM candidates on the 12-month programme must submit assignments at least 40 days before their registration period is due to end.
- Please note, marking takes 20 working days. All ILM candidates must submit assignments for marking before the end of their registration period to allow time for marking. This includes first and second submissions. If a submission is referred and the registration period has ended no further submissions will be allowed.
Any complaints will be dealt with under the Impellus Complaints Policy.
Learner timelines
Download your learner timeline to guide you throughout your ILM studies and help you stick to a workable schedule.
Other resources
Our 'how to pass notes' are an invaluable guide to maximising your chances of achieving your ILM Award. You can also download PDF versions of our FAQs and procedures, terms and conditions.
Contact us
- Email us at assessors@impellus.com at any time.
- Phone on 01727 790790 between 9.00am and 5.30pm, Monday to Friday.
- Book a video call via the ‘Schedule a video call’ tab in the Impellus Business Centre.
- Live chat with us from the Impellus Business Centre to reach us instantly during office hours.
Our full terms and conditions can be found on the Impellus website. Any complaints will be dealt with under the Impellus Complaints Policy.
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