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Donna Irwin

Administration Team Manager

Donna joined the company in December 2019 after a number of years building her experience in customer service and administrative roles in both the travel and automotive industries.

With a keen eye for detail and a commitment to ensuring that all our courses run as smoothly as possible, she enjoys working behind the scenes managing all elements of our course and office administration.

From the initial online course set-up through to the provision of learning materials for our delegates, Donna takes great pride in making sure that everyone has access to everything they need – at the right time.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 8,000 businesses, public-sector organisations and non-profits. See some of them.

CP Foods
Case study

CP Foods

CP Foods is an international farming, food production and global distributor and retailer of food products

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Customer testimonial

The course was very interactive, which keeps you engaged and helps you to make the most of the things taught, rather than just passively absorbing them. David Ross was very friendly and knowledgeable.

P.L , Kilianjaro Live

Very well presented- Mel really knew her stuff! It also helps that Mel is charismatic so the day  flew by. Most enjoyable was that I could actually take away something of value- the adult ego state or as I like to call it- "Adulting". This will definitely be a conscious choice to make this a starting point for my work communications moving forwards so that it eventually becomes the norm for me.

M.H-M , Insite Energy Ltd

The flow of the day was really good. Good pace, did not feel rushed or too slow. The trainer Mike gave great personal examples as well as getting us to provide our own.

J.S , Oprl Ltd

The presentation of the course was great and the balance between presentation, getting participation from the group, thinking on our own, and putting us in breakout rooms was good.

S.Y-B , ABGI UK Limited

I most enjoyed the fun, relaxed atmosphere. This really helped me feel comfortable enough to get involved and really retain the information!

Ashley Carter , Advance Welding

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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