Impellus open courses in Sales and Customer management are one-day courses with limited delegate numbers which are designed to challenge customer-facing individuals and managers to discover how they can improve performance to deliver better results for customers and shareholders alike.
Impellus open sales courses do not include sales training ‘tips’ as these can vary from organisation to organisation and are often considered to be proprietary. Instead the courses focus on defining the thinking, skills and techniques that help professionals to identify areas for performance improvement.
Individual open sales and customer management courses
Limited to just twenty delegates and delivered online on a platform that is easy to use, every Impellus open sales training course provides:
- Friendly and relaxed training environment
- Maximum 20 delegates per open training course
- Full book pack with exercises posted to your chosen address(es) prior to the course
- A focus on the delegates’ real working environment
- Real and measurable ways to improve sales and client management performance
- A chance to meet and engage with delegates from different industries and organisations
Process, Questions, Objections and Value
Four key areas where professionals involved in any part of the client journey can most thoroughly improve performance.
Effective Communication Skills
Essential strategies and skills for handling clients, stakeholders and challenging situations
Finance for non-Financial Professionals
Develop a grounding in financial understanding
Introduction to Project Management
Manage customer and stakeholder expectations to deliver on sales and service commitments
MBTI, Myers Briggs Type Indicator (individual assessment)
Discover your MBTI type and, in consultation, find how it your behavioural preferences can be understood to better connect with different people
Presentation Skills and Techniques
make well-structured and confident presentations that achieve the clear objectives you’ve set
Negotiation Skills and Techniques
Skills and techniques to determine and achieve best value propositions in all commercial situations
Find upcoming courses here.
See what others say about Impellus open sales training courses.
Who are these courses for?
Impellus open sales and customer management courses are ideal for anyone who is professionally involved with setting up or delivering sales results and client satisfaction. Chiefly:
- Sales Executives and Sales Managers
- Customer Service professionals
- Those who make presentations to clients
- Professionals who visit or manage clients such as;
- Account Managers
- Site Technicians
- Designers
- All those involved in considering the client journey
Open sales training courses or in-house sales training courses?
Impellus open sales and customer management courses are highly flexible – you can send the right person on the right course at exactly the right time. Many clients use also choose open sales courses to ensure that their sales or customer service teams aren’t all away from their duties at the same time.
Open training also come with the hidden benefit of sharing thoughts and experiences with peers from different areas which can provide excellent external thinking.
However, if you; have a larger team requirement, would like you team to get together and share ideas, or if you’d like us to deliver proprietary sales and customer service skills, you might want to consider delivering your sales training in-house (either physically at your premises or online to a private group).
See here for details of our in-house sales and customer management training courses including some popular in-house only titles.
Do four courses and complete the Certificate of Learning in the Professional Sales Environment
Impellus open sales and customer management courses can be taken individually or put together to deliver a formal training programme, the Impellus Certificate of Learning in the Professional Sales Environment.
Find out how these flexible programmes deliver results here.
The Level 3 Certificate of Learning in the Professional Sales Environment
The Certificate of Learning is made up of four modules – all of which are lively, challenging one-day courses with limited numbers of delegates.
Process, Questions, Objections and Value is the core module with all delegates being able to choose the optional courses that give them the best returns in their roles.
Level 3 Certificate of Learning in the Professional Sales Environment course choices
Open course prices
Each course place is £649 +VAT
The Certificate of Learning, consisting of four days, is £2,596 +VAT
Multiple purchases of training days can be provided at a discount. See here.
Enrolling on Impellus open courses
Find your course and date and book online here.
To enrol call 0800 619 1230 or use our live chat function.
Alternatively send us a message here.
ILM approved training in management and commercial skills
ILM-Approved Management Programme
Incredibly flexible ways to deliver management qualifications
Discover the Impellus Certificate of Learning
Formal, flexible learning without a qualification process
Learn about the Myers-Briggs Team Assessment
Discover and unleash the latent powers in your teams
What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
Our Customers
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
The Property Centre
Impellus training ensures this outstandingly successful estate agency chain remains agile, prepared for growth and a great place to build a career
Continue readingCustomer testimonial
I was slightly skeptical about the online learning side of things, but it worked well, especially with the breakout rooms. Having a wide range of different courses to suit individual needs is also a great idea.
I found the Effective Communication Skills course helpful, it opened my eyes to how even body language can be a form of communication that may come across as negative. It has shown me I need to be more aware of how I come across to others when communicating with them.
The courses that led to my Certificate of Learning have incredibly improved my awareness when I communicate with colleagues. I am now in control of what I want to deliver, and I have the tools to do it effectively.
I found the course extremely useful and loved the psychology behind the different types of communication. I have been able to take this information back to my workplace and use the techniques to improve communication between myself and my team.
Mel really helped provide insight and offered points of difference that can help me in a professional setting. I enjoyed learning more about the ways body language and tone can have an impact. The eye accessing cues were also really interesting.
Consistency and flexibility
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Contemporary expertise
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Entirely results-focused
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
Thought leadership
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