Good, great or perfect?
In today’s workplace, creating a culture of continuous improvement is key to remaining competitive and successful.
Read moreYou will be challenged to reappraise your existing activities and procedures and take a holistic view of the customer experience, its commercial value and areas for personal and team improvement.Â
Those involved in customer relationships including managers, account managers, sales executives, project leaders and customer service professionals. The course is suitable for those who work in commercial, charitable and not-for-profit sectors.Â
Download the full course schedule here.
Joining this course is easy: just call us on 0800 619 1230 now or complete the form above.
Book NowCourse | Location | Venue | Date | Availability | On Tour | Trainer | Price | No. Days | Level | Booking Options | More | |
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Course | Location | Venue | Date | Availability | On Tour | Trainer | Price | No. Days | Level | Booking Options | More |
Process, Questions, Objections and Value can be completed as a standalone course, or as part of the following awards and certificate programs.
Learn more about the Certificate of Learning and ILM Awards
The Certificate of Learning is made up of four modules – all of which are lively, challenging one-day courses with limited numbers of delegates.
Process, Questions, Objections and Value is the core module with all delegates being able to choose the optional courses that give them the best returns in their roles.
Buy multiple training days on account at discounted prices
Call us on 0800 619 1230 to find out more
Book nowIncredibly flexible ways to deliver management qualifications
Formal, flexible learning without a qualification process
Discover and unleash the latent powers in your teams
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
The development of crucial management skills is a priority for Consilient Health and working with Impellus ensures that its managers are trained to consistent standards across the company …
Continue readingDeliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
In today’s workplace, creating a culture of continuous improvement is key to remaining competitive and successful.
Read moreFrom the beginning of April, we’re launching our new ILM Awards.
Read moreDon’t miss out. Receive updates on the funded courses available in your area as they become available