This course tackles the four key areas which have the most impact on attracting and retaining customers or supporters and gaining maximum value from them.  

You will be challenged to reappraise your existing activities and procedures and take a holistic view of the customer experience, its commercial value and areas for personal and team improvement. 

Who is this course for? 

Those involved in customer relationships including managers, account managers, sales executives, project leaders and customer service professionals. The course is suitable for those who work in commercial, charitable and not-for-profit sectors. 

You will discover: 

  • How to ensure customers get value and feel valued. 
  • How to use communication methods that influence behaviour. 
  • Advanced questioning techniques to ask more meaningful questions. 
  • How to develop a deep, professional rapport. 
  • Methods to overcome objections, including price, early in the process. 

What will delegates be able to do differently?

  • Use and communicate processes that generate results.
  • Use influential communication techniques that nudge behaviour.
  • Qualify customer requirements either at point of sale or throughout the client journey.
  • Ask superior questions that open up customer requirements and even problems that you can handle.
  • Plan for objections and deal with them professionally.
  • Understand and apply the Value Model.

Download the full course schedule here.

Joining this management course

Joining this course is easy: just call us on 0800 619 1230 now or complete the form above.

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