The free expertise and support available to Impellus customers.
We don’t really sell courses; we provide results. We don’t see it as a training programme; it’s about creating the thinking and capability in your team to deliver.
The secret? We provide you with expertise and support throughout your team’s learning – even when things change – without any extra cost. It’s so that, between us, we get it exactly right for you.
“Building strong partnerships with our customers is my number one priority,” says Tiffany Curtis, Learning and Development Partner at Impellus. Tiffany draws on her strong understanding of how people learn best with over a decade’s experience as a middle and senior leader working within the education sector, coupled with a keen commercial awareness, to provide our customers with focused and relevant training solutions based on meaningful discussions and analysis of relevant data, such as skills gap analysis, learning needs and strategic plans, from your organisation.
“By working closely together, we can pinpoint skills gaps, identify areas for improvement and focus on a clear learning and development journey, both for the organisation as a whole, and for individual team leaders, middle managers and senior leaders.”
Measuring the impact: how we ensure return on investment
A key part of this trusted partner role is to ensure our customers see a real return on their investment from Impellus training. The desired outcomes may include, for example, lower staff turnover; greater employee engagement; more sales; better customer satisfaction scores; more efficient processes, or any combination of these.
“Once the desired outcomes have been established, we can work together on gaining a clear and demonstrable understanding of calculating the tangible results and return on investment in training,” says Tiffany.
“A strategy to measure ROI via key metrics should be a key part of any overall training plan from the start – not an afterthought. Not only will this showcase to key stakeholders the value of your learning initiatives, but it also highlights how these contribute to achieving wider organisational success.”
For example:
- What do you want the training to achieve (your objectives)?
- How do the objectives align with your organisation’s overall goals and targets?
- How will you evaluate if those objectives have been achieved?
We’re much more than a provider of training courses. By partnering with Impellus, you gain a dedicated ally, committed fully to understanding your unique challenges and helping you to achieve your goals. We are committed to collaborating with you and your people to achieve your goals through impactful training, support throughout your journey and follow-up, ensuring the long-term success of your organisation. We’re always better together.
Ready to see the impact of a true Learning and Development partnership? Contact us today to start your journey towards lasting success.
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