Coaching is a vital management and leadership tool that boosts individual and team performance by using proven techniques to engage and inspire a range of different personality types. Discover how and when to use effective coaching techniques to empathise, empower and motivate people and teams towards shared goals.

Financial decisions impact every aspect of an organisation and everyone who works in it. That’s why it’s crucial to be able to understand, interpret and communicate key financial considerations. This course will ensure you have a confident understanding of basic financial and accounting concepts and terminology, including balance sheets, profit and loss accounts and the effects of cash flow.  

This course covers the essential principles of successful project management including the four stages of a project and the three levels of project complexity. You will learn the key project skills needed to plan and lead successful projects that deliver for stakeholders while balancing constraints such as time, budget and changing expectations.  

Innovation and change can be both welcomed and resisted in the workplace. This course will show you how to identify opportunities for positive change and then gain support and buy-in from everyone in the team. It focuses on the human aspects of change and innovation, including how to communicate change in a way that overcomes barriers and resistance and leads to success. 

The ability to negotiate is an essential skill for anyone who wants to consistently achieve positive outcomes with internal or external customers. This is often within a commercial business-to-business or business-to-consumer environment, but negotiation skills are also invaluable across a wide range of organisational activities including team building and human resource management.   

This course tackles the four key areas which have the most impact on attracting and retaining customers or supporters and gaining maximum value from them. You will be challenged to reappraise your existing activities and procedures and take a holistic view of the customer experience, its commercial value and areas for personal and team improvement.