Effective Communication Skills

Poor communication in the workplace affects performance and results and is a path to failure. Staff become disaffected, tasks are done incorrectly or not at all and productivity nosedives. The situation can be made even worse if you are dealing with someone who frequently reacts in a negative way. 

Who is this training course for?

Managers, team leaders and team members who want to understand how their conscious and subconscious behaviours, actions and communication methods affect and influence others and how to use this knowledge to achieve a positive response from others. 

What does it cover?

• A sharper understanding of how people communicate. 
• How to use the communications cycle to increase your influence. 
• The benefits of adapting your communication style to suit different people. 
• How to apply transactional analysis to reduce conflict and confrontation. 
• How to identify and overcome barriers to effective communication. 

What will delegates be able to do differently?

• Improve the influence they have over others.
• Use perspectives to deal with difficult people.
• Confidently and empathetically deal with difficult people and situations.
• Understand different communication styles and learn to adapt their own as necessary.
• Reduce conflict and confrontation.
• Use all forms of communication to consistently deliver their message in the right manner.
• Encourage the same behaviours from their people.
• Taking responsibility and implementing communication strategies over the longer term.