Ten minutes with… Austin Wedge
Austin Wedge leads the Impellus Customer Experience Team and is one of the Company’s Mental Health Champions. Find out what he finds most rewarding about his work – and most challenging.
Read morePaulina joined Impellus at the end of November 2022 as an HR Coordinator. In May 2023, she took on the new role of HR and Compliance Officer. Her role is diverse and centred around providing essential support for employees and managers on HR and compliance matters, ensuring they receive the necessary guidance for their day-to-day activities.
She leads HR projects and is responsible for aligning Company-wide policies, procedures and processes with current legislation and ISO 9001:2015 standards.
As part of her professional development supported by Impellus, Paulina is pursuing a CIPD Level 5 Diploma in People Management, which she is set to complete in October 2024.
Paulina is a Human Resources Management graduate with extensive HR administration and advice experience in high-paced office environments within the retail and staffing industries.
Prior to joining Impellus, Paulina worked for HM Prison Service for four years, where she gained valuable transferable skills including teamwork, decision-making, problem-solving, and critical thinking, all of which she applies in her current role.
Paulina believes that the foundation of a successful business lies in effective communication and a positive employee experience, and she is dedicated to contributing to these goals.
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What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
Our Customers
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
Case study
British Safety Council
Impellus training met the high standards demanded by this non-profit organisation, successfully upskilling its managers and making a substantial difference to the performance of its sales team.
Continue readingCustomer testimonial
I was slightly skeptical about the online learning side of things, but it worked well, especially with the breakout rooms. Having a wide range of different courses to suit individual needs is also a great idea.
I found the Effective Communication Skills course helpful, it opened my eyes to how even body language can be a form of communication that may come across as negative. It has shown me I need to be more aware of how I come across to others when communicating with them.
The courses that led to my Certificate of Learning have incredibly improved my awareness when I communicate with colleagues. I am now in control of what I want to deliver, and I have the tools to do it effectively.
I found the course extremely useful and loved the psychology behind the different types of communication. I have been able to take this information back to my workplace and use the techniques to improve communication between myself and my team.
Mel really helped provide insight and offered points of difference that can help me in a professional setting. I enjoyed learning more about the ways body language and tone can have an impact. The eye accessing cues were also really interesting.
Consistency and flexibility
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Contemporary expertise
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
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Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
Thought leadership
High-impact one-to-one sessions to make the most of your Impellus training
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