As a Leadership, Management, and Commercial Skills Trainer, Austin brings almost 15 years of experience as a people-driven and results-oriented professional Manager.
Throughout Austin's career, he has led successful multi-site service and sales teams to provide sensational experiences that delivered revenue growth and ROI. Austin has a proven track record in managing business and cultural change whilst also implementing new strategies to increase sales, improve retention and meet business objectives. During Austin's time in retail management and hospitality, he has worked in flagship and high-profile stores, leading successful teams, improving performance, increasing profit, and delivering operational change across various business areas, including store turnarounds and refurbishments.
For the past 5 years Austin has been in Learning and Development, latterly working as a divisional and regional training manager. He has managed the training needs of employees across the UK in retail, hospitality and healthcare sectors, driving culture and process change, improving consumer experiences, brand awareness, and supporting senior management to drive sales and KPIs. Austin is highly motivated to get the best out of people by using training and coaching to develop their skills and knowledge. Austin enjoys building positive working relationships and uses effective communication skills to encourage the sharing of ideas and experiences to bring about successful change.
In his spare time Austin can be found enjoying time with his family, travelling often, experiencing and exploring different cultures, languages, people, and cuisine! Austin was also a keen sportsman with a particular interest in cricket, however, now spends his time supporting local teams rather than playing.
ILM approved training in management and commercial skills
ILM-Approved Management Programme
Incredibly flexible ways to deliver management qualifications
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Formal, flexible learning without a qualification process
Learn about the Myers-Briggs Team Assessment
Discover and unleash the latent powers in your teams
What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
The Warwickshire Councils Consortium
The Warwickshire consortium is a group of district, borough and county councils employing over 3,000 people between themContinue reading
Very informative and trainer (Alison) was very clear in her dialogue and helped the information to sink in with her different scenarios that she had experienced.
I thoroughly enjoyed the four courses with Impellus.
I found doing the ‘Process, questions, objections and value’ course first really beneficial as it set a good foundation to build on. It’s a great course for looking at your job role and what you, as an individual, add to your organisation. It could be used as a motivational tool for anyone feeling a little discouraged.
Effective Communication is a great skills course for any level of staff. It has a good enough mix of exercises and theories to keep you interested and even the most experienced in the group agreed they had learned something.
David James is a great and engaging presenter and course leader. The content is a good mix of theory and practical, group and breakout sessions.
The mix of visual presenting by David as well as activities and slides was excellent and meant at no time was there any lack of interest
Consistency and flexibility
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
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