An important aspect of Impellus training – and one that sets us apart from many of our competitors – is that we provide a physical workbook to accompany every course our delegates take.Read more
As a Leadership, Management, and Commercial Skills Trainer, Austin brings almost 15 years of experience as a people-driven and results-oriented professional Manager.
Throughout Austin's career, he has led successful multi-site service and sales teams to provide sensational experiences that delivered revenue growth and ROI. Austin has a proven track record in managing business and cultural change whilst also implementing new strategies to increase sales, improve retention and meet business objectives. During Austin's time in retail management and hospitality, he has worked in flagship and high-profile stores, leading successful teams, improving performance, increasing profit, and delivering operational change across various business areas, including store turnarounds and refurbishments.
For the past 5 years Austin has been in Learning and Development, latterly working as a divisional and regional training manager. He has managed the training needs of employees across the UK in retail, hospitality and healthcare sectors, driving culture and process change, improving consumer experiences, brand awareness, and supporting senior management to drive sales and KPIs. Austin is highly motivated to get the best out of people by using training and coaching to develop their skills and knowledge. Austin enjoys building positive working relationships and uses effective communication skills to encourage the sharing of ideas and experiences to bring about successful change.
In his spare time Austin can be found enjoying time with his family, travelling often, experiencing and exploring different cultures, languages, people, and cuisine! Austin was also a keen sportsman with a particular interest in cricket, however, now spends his time supporting local teams rather than playing.
What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
British Safety Council
Impellus training met the high standards demanded by this non-profit organisation, successfully upskilling its managers and making a substantial difference to the performance of its sales team.Continue reading
I was slightly skeptical about the online learning side of things, but it worked well, especially with the breakout rooms. Having a wide range of different courses to suit individual needs is also a great idea.
I found the Effective Communication Skills course helpful, it opened my eyes to how even body language can be a form of communication that may come across as negative. It has shown me I need to be more aware of how I come across to others when communicating with them.
The courses that led to my Certificate of Learning have incredibly improved my awareness when I communicate with colleagues. I am now in control of what I want to deliver, and I have the tools to do it effectively.
I found the course extremely useful and loved the psychology behind the different types of communication. I have been able to take this information back to my workplace and use the techniques to improve communication between myself and my team.
Don’t miss out. Receive updates on the funded courses available in your area as they become available