1. The organisation 

Training in crucial ‘people’ skills has made a huge difference to the culture of this major engineering company, ensuring it is now set to achieve its ambitious vision…

Dyer & Butler provides specialist engineering services across the UK’s transport network including rail and aviation. It also delivers infrastructure projects for the Ministry of Defence, port authorities and utilities. Dyer & Butler is part of M Group Services, the leading essential infrastructure services provider in water, energy, transport and telecoms across the UK and Ireland.

2. The challenge 

Although highly skilled and qualified in their field, the management team at Dyer & Butler knew that to get the best out of their people they needed to work on their ‘softer’ people skills including communication, listening, conflict resolution, empathy, motivation, mentoring and teamwork.

The aim was to create a culture in which everyone felt valued, supported and fulfilled.

3. The training 

Choosing Impellus was very easy considering how attractive the courses are,” says Sarah Kennett-Stone, Training and Development Manager at Dyer & Butler. “The subjects and ILM qualifications we were able to select, including Strategic Thinking and Decision Making and Driving Organisational Focus and Efficiency at Level 5, as well as a range of Level 3 ILM Award options, perfectly matched our goals with 130 members of our team already benefiting from training with Impellus.

Sarah Kennett-Stone
Training and Development Manager, Dyer & Butler

With staff based across the country, flexibility and ease of access was also a major consideration for the company. Impellus was able to deliver initially at various locations and then via open courses delivered live online.

4. What they said 

The Impellus training was just what we needed. We couldn’t be happier to continue. The enthusiasm for more training quickly grew and the feedback from all the delegates was very positive. That’s why we return again and again to Impellus.

Sarah Kennett-Stone
Training and Development Manager, Dyer & Butler

5. The results

“Impellus has helped us a lot because they’ve given us the opportunity to invest in people.” says Sarah.

“It’s an investment that keeps giving returns because the desire to improve spreads from one team to the next. Our managers have greatly enhanced their communication skills, improving our business culture and speeding up the achievement of our vision to be the leading provider of essential infrastructure services to the UK’s transport sector.”