Impellus is now an ISO 9001 certified management training provider

Last week Impellus was granted ISO 9001:2015 Certification following several weeks of conformity assessment and auditing by the external certification body, Exova BM TRADA. The conformity assessment involved testing and verifying a set of processes to illustrate that Impellus’ products, services and systems meet the requirements of the ISO 9001 standard.

Quality Management System

The ISO 9001:2015 standard is based on seven quality management principles including a strong customer focus and continual improvement. The full list of principles is as follows:

QMP 1 – Customer focus

QMP 2 – Leadership

QMP 3 – Engagement of people

QMP 4 – Process approach

QMP 5 – Improvement

QMP 6 – Evidence-based decision making

QMP 7 – Relationship management

Impellus has received its certification under the new version of the ISO 9001:2015 standard which:

  • Puts greater emphasis on leadership engagement
  • Helps address organisational risks and opportunities in a structured manner
  • Addresses supply chain management more effectively
  • Uses simplified language and a common structure and terms, particularly helpful to organisations using multiple management systems
  • Is more user-friendly for service and knowledge-based organisations.

Jon Dean, Managing Director of Impellus, said: "The ISO 9001:2015 certification demonstrates that we put our customers first by delivering high quality services and will ensure that we continue to consistently meet their needs and enhance their satisfaction. It will also guarantee that we work in a more efficient way, as all our processes are aligned, which will increase productivity. The standard also demands that health, safety and environmental conditions are met. It also puts us in a strong competitive position as we start to deliver our management apprenticeships this autumn.”