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Sian Milne

Head of Operations

Siân has been with Impellus since October 2020 and has undertaken several different roles within her time in the organisation. Initially hired as a Learning and Development Professional, Siân was responsible for providing coaching and support to our ILM learners as well as creating online resources such as our Myers Briggs Individual Assessment programme.

Since that time, Siân has moved into several different management and leadership roles. In December 2022, she stepped into a newly created role as Head of Operations. This role is critically important to Impellus as we continue to grow. Sian is responsible for organisational design and efficiency, ensuring that the company can run, operate and deliver on all of its promises and commitments. She has ultimate responsibility for all areas of HR, Organisational Design and SHEQ. She is also responsible for providing leadership, and strategic direction, to the Training, Assessment and Administration functions, ensuring that the managers for those functions have the resources they need to deliver on organisational strategy.

Siân’s background before joining Impellus was in both HR and Operational roles, holding several leadership positions within a global pharmaceutical company as well as running her own consultancy business. She is a qualified coach with the NeuroLeadership group and an MBTI & Firo practitioner.

She is deeply passionate about helping others to succeed and is motivated by supporting others to bring the best of themselves to the work which they do.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Customers

We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.

The Property Centre
Case study

The Property Centre

Impellus training ensures this outstandingly successful estate agency chain remains agile, prepared for growth and a great place to build a career

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Customer testimonial

I was slightly skeptical about the online learning side of things, but it worked well, especially with the breakout rooms. Having a wide range of different courses to suit individual needs is also a great idea.

Chris Dickinson , Whitby Seafoods Limited

I found the Effective Communication Skills course helpful, it opened my eyes to how even body language can be a form of communication that may come across as negative. It has shown me I need to be more aware of how I come across to others when communicating with them.

Lauren McDowell , Wasdale - A Place to Stay

The courses that led to my Certificate of Learning have incredibly improved my awareness when I communicate with colleagues. I am now in control of what I want to deliver, and I have the tools to do it effectively.

Francesca Cecinati , Artesia Consulting

I found the course extremely useful and loved the psychology behind the different types of communication. I have been able to take this information back to my workplace and use the techniques to improve communication between myself and my team.

I.R , Daniella Draper

Mel really helped provide insight and offered points of difference that can help me in a professional setting. I enjoyed learning more about the ways body language and tone can have an impact. The eye accessing cues were also really interesting.

W.F , Tiny Rebel

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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Thought leadership

ILM Award or Certificate of Learning? Key FAQs to help you decide

ILM Award or Certificate of Learning? Key FAQs to help you decide

Find out more about ILM Awards and Impellus Certificates of Learning so you can decide which is best for you and your organisation.

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Called to account: can you make things add up?

Called to account: can you make things add up?

You’re not responsible for your organisation’s financial accounting, so why do you need to know about ...

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