Nicole joined Impellus in September 2022 as an Account Manager.
After a couple of years working as a personal assistant travelling between the UK and Germany, Nicole returned to her real passion for customer service and joined our Customer Relations team in September 2022. She has extensive experience in managing accounts predominantly in the international business environment both working in large multinational companies but also smaller businesses where her role also involved business development and sales. Her clients were based in the UK but mainly in Europe and, being multilingual, it gave her the chance of using her language skills and enjoy the international flair.
She aims to provide an excellent customer experience and solve any issue to both the company’s and the client’s satisfaction as she believes a client will always turn to you first when the experience was positive and rewarding.
ILM approved training in management and commercial skills
ILM-Approved Management Programme
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What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
Our Clients
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
Case study
Woodford Heating & Energy
Woodford Heating and Energy specialises in mechanical building services for the London construction market.
Continue readingCustomer testimonial
I really enjoyed the challenge of putting myself in another's shoes and contemplating situations in which I could use the skills of each course. It was also fascinating to hear the different views and opinions of others on the courses, and the expertise of each of the instructors. Thank you very much Impellus!
As always with Impellus, the trainer clearly has knowledge and experience of the area they are teaching, with real life examples to help understand ideas and terms. I probably enjoyed the Thinking Styles the most as it really makes you look inward and understand yourself a bit more.
I enjoyed carrying out the training with Impellus as it was very informative and the trainers were very knowledgeable in their subjects. The interactive nature of the training courses was very useful as it allowed me to engage with others from different industries, therefore helping me to view situations from a different perspective.
Very informative and trainer (Alison) was very clear in her dialogue and helped the information to sink in with her different scenarios that she had experienced.
The flow of the day was really good. Good pace, did not feel rushed or too slow. The trainer Mike gave great personal examples as well as getting us to provide our own.
, Oprl Ltd
Consistency and flexibility
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Contemporary expertise
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Entirely results-focused
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
Thought leadership
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