Home / About Impellus / Team / Denise Thorp

Denise Thorp

Customer Relationship Coordinator

Denise joined Impellus in January 2022 as a Customer Relationship Coordinator. Denise has a passion for providing excellent customer service, which she has developed throughout her career, supporting clients across a variety of industries including the retail and the education sectors.

Denise is motivated by empowering others to reach their goals. She is practical in her approach to customer relations and looks for ways to proactively anticipate our learners’ needs and questions.

Some highlights of her role are speaking with clients to understand their development needs, and supporting our trainers with ‘course welcomes’ to ensure that our delegates have all that they need for their course. Also integral to the role, Denise enjoys explaining how the Impellus Business Centre can support our clients to get the most out of their training.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

leadership-management-training-what-we-do

Our Clients

We’ve delivered results for over 8,000 businesses, public-sector organisations and non-profits. See some of them.

LUC
Case study

LUC

LUC (Land Use Consultants) is a specialist environmental, planning, design and management consultancy. The company employs around 120 skilled professionals.

Continue reading

Customer testimonial

I found David Ross's ability to convey and communicate his experience and the course content to be excellent. He was engaging, approachable, and facilitated an open forum and learning experience.

M.S , HR Dept Ltd

I am taking away a lot from today's session. David had a great way of making you think about things in a different light.

L.J , Better Recruitment Services

I'm very happy to complete my Impellus level 3 open management course, I enjoyed all of the 5 days learning and interacting with all the other attendees.

Leon Jones , Cambridge Fire Research Ltd

I learnt so much from the day courses I attended with Impellus. My favourite aspects of attending were:

- Meeting nice, engaging groups of people from all walks of life.

- Learning in a dynamic way and hearing multiple perspectives of the same situation.

- Listening to other people’s work related experiences and seeing how important good communication is for achieving both individual and group success.

Oliver McCullough , Forte School of Music

Very well presented- Mel really knew her stuff! It also helps that Mel is charismatic so the day  flew by. Most enjoyable was that I could actually take away something of value- the adult ego state or as I like to call it- "Adulting". This will definitely be a conscious choice to make this a starting point for my work communications moving forwards so that it eventually becomes the norm for me.

M.H-M , Insite Energy Ltd

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

Find out more

Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

Find out more

The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

Find out more

Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

Find out more

Don’t miss out. Receive updates on the funded courses available in your area as they become available