Connie started her current role as Customer Experience Manager with Impellus in November 2021. Prior to this, Connie headed up our Customer Relations department as a Customer Relationship Coordinator from January 2021.
As a Customer Experience Manager, Connie leads a busy and diverse team, overseeing our Customer Relations department, and Technical Delivery team. With a passion for providing first-class client experience, Connie ensures that our customer journey, from a training and commercial perspective, exceeds expectations.
A testament to her enthusiasm about life-long learning and development, Connie has completed her academic studies to MSc level. She is a qualified teacher, having worked in the public education sector, ahead of a career change in 2018. Before joining Impellus, Connie led an international relocations team, as an International Relocation Specialist for a UK based global mobility company.
ILM approved training in management and commercial skills
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What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
Our Clients
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
Case study
Albis
Albis is a leading German plastics manufacturer with a UK base in Knutsford and a workforce spread across the UK
Continue readingCustomer testimonial
This is a very informative and engaging course.
I took something from each course and I enjoyed the tips and tricks we learnt in how to speak to people. Coaching and communication taught me how to speak to others to get the best out of them. The breakout rooms were really useful as the people involved had real life examples.
I also enjoyed sitting back and thinking about my teams motivators, do they want routine and to work on the same machine each day or do they want money, a challenge? Tapping in to these and using these motivators to get the best out of people is something I’ll take with me into my role.
The online training platform is great, being able to go into breakout rooms and chat with others. All the content of both days has been useful and enjoyable
What I enjoyed the most was meeting other people from all sorts of different companies, and how well we all seemed to get on in the break-out rooms!
I found all of the day enjoyable and all of the on content was useful.
I liked how the course content topics were introduced, setting out the framework. I particularly enjoyed the break out sessions.S.S, Equals Money
Consistency and flexibility
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Contemporary expertise
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Entirely results-focused
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
Thought leadership
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