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Connie started her current role as Customer Experience Manager with Impellus in November 2021. Prior to this, Connie headed up our Customer Relations department as a Customer Relationship Coordinator from January 2021.
As a Customer Experience Manager, Connie leads a busy and diverse team, overseeing our Customer Relations department, and Technical Delivery team. With a passion for providing first-class client experience, Connie ensures that our customer journey, from a training and commercial perspective, exceeds expectations.
A testament to her enthusiasm about life-long learning and development, Connie has completed her academic studies to MSc level. She is a qualified teacher, having worked in the public education sector, ahead of a career change in 2018. Before joining Impellus, Connie led an international relocations team, as an International Relocation Specialist for a UK based global mobility company.
What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
We particularly enjoyed learning how to choose the appropriate leadership style according to the situation. We were also able to apply what we had learnt from the courses immediately to our day-to-day work, for example in the Presentation Skills & Techniques course we learnt how to create and present memorable content to engage an audience who have mixed learning styles.
What I most enjoyed about this course was how flexible it was and that you could do it at your own pace.
The courses were very informative and got you thinking in a totally different way.
Excellent material as usual, with engaging and interactive content. The CEDAR method seems very helpful, and running through the 2 case studies was a great way of learning it.
Really enjoyed the course especially the Organisation Leadership and Strategic Thinking and Decision Making courses, which I have been able to use and contribute within our business already.
I think the day was very well structured and planned. I felt like the time flew by!
I enjoyed all of it and find it very interesting. The perception cycle was good, doing the DISC Analysis and learning about the Ego States was also informative.
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