We have trained individuals and teams from more than 8,000 organisations. See more of our clients.

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Connie Rega

Customer Experience Manager

Connie started her current role as Customer Experience Manager with Impellus in November 2021. Prior to this, Connie headed up our Customer Relations department as a Customer Relationship Coordinator from January 2021.

As a Customer Experience Manager, Connie leads a busy and diverse team, overseeing our Customer Relations department, and Technical Delivery team.  With a passion for providing first-class client experience, Connie ensures that our customer journey, from a training and commercial perspective, exceeds expectations.

A testament to her enthusiasm about life-long learning and development, Connie has completed her academic studies to MSc level.  She is a qualified teacher, having worked in the public education sector, ahead of a career change in 2018. Before joining Impellus, Connie led an international relocations team, as an International Relocation Specialist for a UK based global mobility company.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 8,000 businesses, public-sector organisations and non-profits. See some of them.

Assay Office Birmingham
Case study

Assay Office Birmingham

The Assay Office Birmingham is a world leader in the identification and hallmarking of precious metals

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Customer testimonial

I learnt so much from the day courses I attended with Impellus. My favourite aspects of attending were:

- Meeting nice, engaging groups of people from all walks of life.

- Learning in a dynamic way and hearing multiple perspectives of the same situation.

- Listening to other people’s work related experiences and seeing how important good communication is for achieving both individual and group success.

Oliver McCullough , Forte School of Music

Your courses were great, they were well constructed, had a good balance of listening and doing, and individual work versus group work.

Michael Thurston , Partners in Hygiene

I most enjoyed the fun, relaxed atmosphere. This really helped me feel comfortable enough to get involved and really retain the information!

Ashley Carter , Advance Welding

The best bit about the courses were the fantastic tutors!

Debbie Birch , British Safety Council

I enjoyed carrying out the training with Impellus as it was very informative and the trainers were very knowledgeable in their subjects. The interactive nature of the training courses was very useful as it allowed me to engage with others from different industries, therefore helping me to view situations from a different perspective.

Alexander Lyon , James A Cuthbertson Ltd.

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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Thought leadership

Impellus Google review winner August 2022Announcements

Impellus Google review winner August 2022

A big congratulations to Lucy Hogg who is the winner of July's Impellus Google review draw

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