We have trained individuals and teams from more than 9,000 organisations. See more of our clients.
Connie started her current role as Customer Experience Manager with Impellus in November 2021. Prior to this, Connie headed up our Customer Relations department as a Customer Relationship Coordinator from January 2021.
As a Customer Experience Manager, Connie leads a busy and diverse team, overseeing our Customer Relations department, and Technical Delivery team. With a passion for providing first-class client experience, Connie ensures that our customer journey, from a training and commercial perspective, exceeds expectations.
A testament to her enthusiasm about life-long learning and development, Connie has completed her academic studies to MSc level. She is a qualified teacher, having worked in the public education sector, ahead of a career change in 2018. Before joining Impellus, Connie led an international relocations team, as an International Relocation Specialist for a UK based global mobility company.
Incredibly flexible ways to deliver management qualifications
Formal, flexible learning without a qualification process
Discover and unleash the latent powers in your teams
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
The NGK Spark Plug Company is one of the leading manufacturers of automotive components in the world.
Continue readingDavid was brilliant very engaging and knew what he was talking about. Normally I do not enjoy the breakout rooms but found them great this time, taught me a lot about being comfortable in the uncomfortable.
The mix of visual presenting by David as well as activities and slides was excellent and meant at no time was there any lack of interest
The course was enjoyable and interactive, the trainer did well to encourage interactions between/with the participants as well as with the course material.
The day was well structured and enjoyable. The course was paced well and did not feel rushed, or tiresome. I valued the breakout rooms as it gave an opportunity to share and discuss ideas.
Claire: I have enjoyed getting a deeper understanding of how a clear structure and vision from the leaders of a company has such importance on the day-to-day function of a business and how this can be integrated clearly.
Jamie: Great way to focus the mind on the bigger picture away from the day-to-day distractions you get in the office. Also good opportunity to speak to other professionals in other industries and to share experiences.
, Bisca
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
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